Silverliningetc.com
866-504-2100
Click here for poly-wood furniture
FREIGHT CLAIMS
Damages and shortages must be identified upon product delivery. Shortages are determined by comparing the packing slip with the actual product delivered. Damages of any kind, even suspected damage, should be noted on the delivery receipt even if it does not lead to a claim. Both the freight carrier and the customer must sign the delivery receipt, indicating the product damage and/or shortage. Notify and fax a copy of the delivery receipt (and any other requested info) immediately to us at 718-968-9626 or email: silverliningetc@optonline.net to insure proper handling of the freight claim and replacement material. Notifications reported more than 2 weeks after delivery may not be honored by freight carrier.
It is the right of the customer to refuse a shipment or part of a shipment that is significantly damaged by the freight carrier. The refusal must be noted on the delivery receipt.
RETURNS
Freight charges to return unwanted items are the responsibility of the customer. Items returned which are deemed to be re-saleable will be credited to the customer’s account, less 20% restocking fee and any freight charges that may occur the day the item is processed.
CANCELLATIONS/CHANGES
Orders processed and placed on a truck for delivery cannot be cancelled without incurring a restocking fee and additional charges that may occur. Shipments refused/returned by a customer will be subject to a 20% restocking fee, plus the shipping cost for the refused/returned shipment.
If you have any questions please feel free to contact us.
Sincerely,
Patrick Macioce
Silverliningetc.com
866-504-2100